FAQ
How long can I use the product?
The product can withstand up to 20kg through experimentation. So that can be used until baby is 24 months.
What is the product material?
The product is made with fabric components cotton 33%, polyester 62%, spandex 5%. Ensures elasticity,stretchness and resilience of the product. With this special components of fabric ensures softness of the fabric, but also safety.
I see the strap in the photo. What is it? Is it also included in the product set ?
It is waist band included in the set of product.
When you are moving a lot or make big motions, always need to wear waist band to hold your baby tight and safely. Also wearing waist band reduces weight on the waist.
My baby is newborn. Can I use the product?
Yes, the product can be used for newborn baby. Cover up whole baby's body (Including legs) with the product like photo below.
My baby can not hold their own neck. Can I use the product?
Yes, the product can be used for baby who can not hold their own neck. Put baby's head inside of the fabric to support baby's neck.
Is the product safe for baby's spine?
EmBé Sling has proven to helps baby's bone growing. Elasticity of fabric will support baby's spine grow in right position.
How can I choose the right size?
- Flex: Suitable for combined weight (parent + baby) under 75kg
- Flex Plus: For parents weighing over 50kg, with total parent + baby weight under 80kg
- Nova: For parents weighing between 40kg and 75kg
- Nova Plus: For parents weighing between 50kg and 95kg
Why the size needs to be with my baby's weight? When the product can be used baby until 24 months?
Because some customers buy when their baby is newborn, and the others buy when their baby is 20 months. You know, how baby's weight can be different. But when you start using product with right size, as baby's is getting bigger, fabric will stretch to fit baby's grown size.
Can I use the product with other person?
Both the Flex and Nova series are designed with adjustable sizing so that both mom and dad can share the carrier. However, if there's a significant weight difference between parents, it's best to choose a size that fits the parent who will be carrying the baby most often.
How long does it takes to delivery?
Our normal delivery takes the following time:
• HCM: 1–2 days
• Other areas: 3–6 days
(If you have any special delivery request, please kindly consult with the shop first.)
• HCM: 1–2 days
• Other areas: 3–6 days
(If you have any special delivery request, please kindly consult with the shop first.)
How much is the shipping fee?
We provide free shipping service anywhere in Vietnam.
If size does not fit, can I exchange?
Yes, shop provide 1-time free exchange.So please don't worry, and send message to us.
How can I exchange?
Please kindly contact us on Facebook (EmBé Sling) or Instagram (embesling). We will reply as soon as possible.In order to exchange the product, you must have full-package of product.
How can I pay for the product?
You can choose COD / Bank transfer on the payment page.
I transfered payment. Where can I check it?
Normally it would be confirmed within 1 office day (not including weekends). If you want to check it earlier, please kindly contact to us via messenger or instagram.
Request to exchange product: After 7 days of using the product
Shop can only exchange sizes for customers but no exchanging colors. Please select colors carefully before choosing to buy the product.
Please do not wash or cut the label of the product before returning or exchanging with shop. Customers can try on before exchanging. Shop will exchange 1-1 for the first time of buying the product. (If customers have cut the label of the product away then Shop will not exchange the new size)
**** Note: If customers want to exchange the size but no longer keep the full package of the product when ship back to shop, shop will only exchange for sizes without adding any other accessories accompanying with the product like the first time customers have ordered.
**** Note: If customers want to exchange the size but no longer keep the full package of the product when ship back to shop, shop will only exchange for sizes without adding any other accessories accompanying with the product like the first time customers have ordered.
How many positons available?
There are 3 positions available.
Newborn position, face-in position and face-out position.
How can I do Newborn position?
Newborn positioin which covers up whole baby's body(including legs) with the product. Please kindly check "GUIDE". (Recommend to baby under 1 month)
How can I do Face-in position?
Face-in position is most comfortable position for baby.Please kindly check "GUIDE".
(Recommend to baby after 1 month)
How can I do Face-out position?
We recommend to try this position after you and your baby get used to using the product. And always make sure you are spread fabric enough to cover baby's thigh. Othewise, it will make baby uncomfortable.Please kindly follow below instruction. (Recommend to baby after 6 month)
Can I hold my baby on my back?
This product is not for usage of holding baby on the back.
Can I use the product while driving car?
We do not recommend driving while using the product. This is not a safety equipment. (e.g. Safety Belt etc..) Please use the product while seated in the back seat. Never driving with our product.
Can I use the product whlie driving motorcycle?
We do not recommend riding the motorbike while using the product. This is not a safely equipment. (e.g. Safety Belt etc..) Never riding with our product.
How can I wash the product?
Machine wash cold
Do not bleach
Do not tumble dry
Do not iron
Dry in the shade
Do not bleach
Do not tumble dry
Do not iron
Dry in the shade
Request a refund when exchanging products
- Shop will refund 80% - VND 792,000 excluding 90K shipping fees if
customers still keep the full set of products including: (1 carrier + 1 waist
band + 1 bag + 1 Instruction book + also box.)
***. - Shop will NOT REFUND under any circumstances if the product has been damaged or 1 of the 2 product (Sling/ Waist Band) accessories was lost during customer trial.