return-exchange

Return and Exchange
Return and ExchangeReturn ProcessExchange & Return Process
1. For exchange, contact our customer service.

Phone : +84 778.907.909
Email : embe@embesling.com

Products can be only exchanged for size change or if it has a manufacturing defect.
Exchange and Return PeriodYou can exchange or return the item(s) to us within 3 days of receipt date in the original condition.
If there's something wrong with your item, the return request must be submitted within 30 days after the order is delivered.
Exchange and Return Shipping FeeYou are responsible for exchange/return shipping fees, if you're returning the item because you changed your mind.
If you received product that is faulty, incomplete, or different than the order, we will repair/replace and ship free of charge
RefundRefund Process will take 3 business days, after you have returned your item.
- Credit / Debit Card : within 5~15 business days
- International Credit Card : Within 60 days
Refund Policy

Request a refund when exchanging products:
1. Shop will refund 90% - VND 1,200,000 excluding 90K shipping fees if customers still keep the full set of products including: (1 carrier + 1 waist band + 1 bag + 1 Instruction book + also box.).

Note: A fee of 90K is a fee for customers who try on the product but do not want to buy and want to refund.
1. Shop will refund 70% - 903,000 VND for customers if you are not satisfied with the product and due to your own personal purposes, you cannot use the our Sling products. In addition, if the return products to shop are not combined with all the full set as the original package when Shop shipped for you which included (1 carrier + 1 waist band + 1 carrying bag + 1 instruction book + also box.) then shop will only refund you 70%.
2. Shop will refund 50% - 645,000 VND. If the product has been cut off the label and washed already. 3.Shop will NOT REFUND under any circumstances if the product has been damaged or 1 of the 2 product (Sling/ Waist Band) accessories was lost during customer trial.

Please read the Refund Exchange Regulations carefully before you want to exchange or refund with our products. Thank you for all your support in buying EmBe Sling products

Unacceptable Returns and ExchangeUnacceptable Returns and Exchange informationItems worned, altered, or used is not acceptable however, packages opened for examination of the components are allow for return and exchange.
- Return or exchange wil not be accepted if requested more than 7 days after receipt of your order
- Items damaged or in an unsellable condition
- Special offers are not eligible for returns or exchanges
- Products must be returned in their original condition and packaging with all included parts.
Disputing transactionsMEIN CMC try to resolve a dispute as smoothly as possible
Services & Privacy Policy will be governed by the laws of Vietnamese law You also consent to the adjudication of any disputes arising in connection with the Issues above in the Vietnamese court.

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